Oversized Luggage Placed On Conveyor Belt By A Worker Causes System Breakdown in KLIA for 2.5 Hours

TECHNICAL PROBLEM: Luggage conveyor belt fixed in 21/2 hours

KUALA LUMPUR: HUNDREDS of passengers were delayed  yesterday because of a system breakdown at the Kuala Lumpur International Airport.

Malaysia Airports Holdings Berhad Operations Service senior general manager Datuk Azmi Murad said the incident, which happened at 6.15am, was caused by a malfunction of a luggage conveyor belt that caused the airport's operation system in the departure hall to collapse.

This happened after an oversized piece of luggage was placed on a wrong tray by a worker from an international airline.

"The luggage hit the baggage-handling system sensor, which triggered the breakdown, leading to the delay of three international flights."

Azmi said their technical support team responded immediately to investigate and diagnose the problem. The system was up and running by 8.45am.

"Similar incidents have happened before and we are doing our best to ensure that there will not be a recurrence."

He also apologised to passengers for the inconvenience caused.

Passengers waiting in line to check in at KLIA. Pic by Zahari Zakaria

Read more: Mishandled bag delays KLIA flights - General - New Straits Times http://www.nst.com.my/nation/general/mishandled-bag-delays-klia-flights-1.435133#ixzz2nlfggXsi