Friday, 6 September 2013

The ZALORA Shopping Experience - Now everyone can Shop Online!!!

If you are avid surfer like me, you will see one brand standing out in the cyber-world almost at every site you surf. This particular Company has done a great job in branding itself in the cyber-world and is positioned to change the way how Malaysians shop.

The company I'm referring to is ZALORA (www.zalora.com.my) which is now the No. 1 online fashion shopping store. It showcases the latest in fashion & beauty and It's reputed to be Asia's largest online store. Zalora is the first large-scale full-service e-commerce fashion site.  

Zalora is present in  8 countries Malaysia,SingaporeIndonesiaThailandPhilippinesVietnamHong Kong and Taiwan.

I had to test this company out and made five orders within the last two months and every single time they scored a perfect ten.Their efficiency in their delivery of products ordered is mind boggling. They have an excellent payment system and customer service operation.

My Personal Experience.
The first time i made my order, I went on line at about 6pm one evening, I chose the items i wanted and confirmed the order. The site gives you the option to pay by credit card or at the door to the delivery man. I chose to pay to the delivery man. I immediately got an email confirmation of my order. The next morning at 9am I got a call from a delivery boy who so politely asked me if he could deliver the items and that he could be at  my place in 30 minutes. I was in shock, the delivery boy came in 20 minutes and passed me the items, collected the cash and left... all in two minutes flat. I stood at the doorway holding on to a shoe box filled with the items I ordered, amazed at the efficiency of the whole process.

Being some in the Technology Industry for the last 15 years and being someone who used to speak at Conferences on E-Commerce and How to utilise technology to improve efficiency of  Businesses, Improve Customer Service and Improve Profitability I was really impressed! I went online to Zalora's site 4 other times and I had the same experience every single time. Finally there was a online fashion shopping company that Malaysians could rely on.  

Their 30 days free return policy is well known. The Pricing, Free Shipping & Delivery and discounts on this site makes it very attractive for shoppers. 

You have to be warned as i predict many will become online shopaholics!

To write this i went online to do some research and of course you will have the odd complaints here and there and but overall the operations of this organisation is something to be admired about.

Zalora's sister company is Lazada which is reputed to be one of the largest online Shopping Mall especially for Gadgets and Electronics.  Whatever you can get from Imbi Plaza, you can get here!

According to the TheStar -July 12, 
Zalora receives more than 60,000 visits every day and have recorded monthly sales growth of 15%.
According to The Edge:
Zalora Malaysia has over 2,000,000 visitors every month and has recorded double-digit growth for monthly sales.

  Sites    Daily UV    Monthly UV    Daily Orders #    Monthly Orders #  
  Zalora  --2,00060,000
* Figures above collected in May 2013

You cannot argue with facts and figures! This company is pretty solid.

There’s something for everyone on ZALORA. Whether you’re into high end luxury brands (Prada, Marc Jacobs, Prada, D&G), international brands (Havaianas, Nine West, Steve Madden), local designers (Jovian Mandagie, Tom Abang Saufi, Zang Toi), hipster high street brands (Pestle & Mortar, Chic Yamada, Christy Ng), sports brands (Nike, Puma, Reebok, Rip Curl), beauty products (Elianto, Yves Rocher, Stage), Now everyone can shop!!!!

You have to check out Malaysia's No 1 Fashion online store & Shop with a Peace of Mind!.

Visit www.zalora.com.my today!

For All BESTFBKL readers who register for the first time with a new email address, if you use the voucher code below, you will receive an additional 15% discount for your first purchase in addition to all the great offers and discounts you see on the site. (Usually on receipt of your purchase Zalora will provide you other voucher codes for your subsequent purchases.)

New ArrivalsSportsSale
Contact Our Customer Service Now. Phone: +603 2385 8200 | Email: customer@zalora.com.my

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