'A Cut Above' Founder's Daughter Apologises While Tanya Reveals Her Side Of The Story
Is the 'A Cut Above' controversy settled? Dissatisfied customer Tanya H Fernandez who started a "Boycott A Cut Above" Facebook page thanked salon founder Winnie Loo and agreed to schedule a meet.
'A Cut Above' Founder's Daughter Apologises While Tanya Reveals Her Side Of The Story
- Tanya, "In response to A Cut Above Group Of Salons statement/press release...No, we did not speak about keratin treatment until i myself asked as i wanted to know more. I also asked what other options that last longer are available other than the keratin..." [CLICK ON THE LINK FOR FULL RESPONSE]
Is 'A Cut Above' Controversy Settled? Tanya Thanks Winnie Loo And Will Schedule Meet.
'A Cut Above' Founder Winnie Loo Apologises For Daughter's Foul Language And Reaches Out To Tanya
- "Dear Tanya, Sorry for getting back to you this late. I was in overseas and was much occupied...I just landed not too long ago and this is the first thing on my mind."
A Tanya H. Fernandez Started A Facebook Fan Page Titled "Boycott A Cut Above"
In It, She Recounts Her "Bad Experience" Having Visited An 'A Cut Above' Salon In Bangsar Village II
"5 Hours Later, After Paying RM600, I Was Left With Unbelievably Dry, Coarse, Frizzy, Tangled & Permanently Destroyed Hair."
- "I asked for a refund & for whatever necessary treatments to be done at no charge for however long it takes to fix my murdered hair. My stylist & the salon manager phones the owners of A Cut Above Salon, Winnie Loo & her husband, Richard Teo to communicate the situation to them. Their response? No."
She Also Posted A Screen Shot, Claiming She Was Sent Vulgar Threats By Daughter Of 'A Cut Above' Owners - Hazel Teo
In Her Caption, Tanya Said, "Hazel Teo, Sending Me, Their Customer Of 10 Years, Vulgar Threats."
A Cut Above Group Of Salons Facebook Group Responded With A Retelling Of Their Account On What Happened
A Cut Above Group Of Salons, "Despite Expert Advised, She Chose To Ignore The Fact And Our Advice That Her Ends Were Dry And Made The Decision For Rebonding."
- "Our response and position is clear, we counselled against her option of treatment. On her insistence, we took every care in the rebonding and we did not see any problems of the outcome other than the dryness which we had earlier cautioned."
- "We wish to reiterate that we had not at any instance refuse a request for a refund as we took reasonable restorative efforts (in this case trimming off the ends, application of spa cream, continued home treatment and even offered her a refund)."
Tanya Responded With A Screen Grab Of A Comment Made By 'A Cut Above' Founder, Winnie Loo, "Does Her Statement...Sound Like Someone Who Cares About Their Customers?"
- Boycott A Cut Above, "Your official & diplomatic statement, for which i'm sure YOU WERE HIGHLY PAID TO CRAFT, makes A Cut Above Group Of Salons sound like they are in this case right & that they genuinely care about their customers. Why then, is the founder & owner, Winnie Loo herself saying that my unhappiness is just to get attention?"
She Also Stated That "The Entire Family Will Keep Reminding You That Its DATIN Winnie Loo & DATO' Richard Teo."
Tanya Also Shared "Before" And "After" Photos Of Her Visit To 'A Cut Above' Salon
Facebook Users Want To Know Both Sides Of The Story
'A Cut Above' Was Established In 1979 By Husband And Wife Winnie Loo and Richard Teo; It Now Has 3 Brands Under It's Wing - Restyle, X-Cut And The A Cut Above Academy
- Restyle, formerly known as the A Cut Above Studio is a salon that offers package services, i.e. one package for one price. X-Cut is the RM18 hair cut in 15 minutes targeted for customers who need express haircut and style. A Cut Above Academy is an academy that nurtures the best and most professional hairdressing skills by experts and educators.
