'A Cut Above' Founder's Daughter Apologises While Tanya Reveals Her Side Of The Story
Is the 'A Cut Above' controversy settled? Dissatisfied customer Tanya H Fernandez who started a "Boycott A Cut Above" Facebook page thanked salon founder Winnie Loo and agreed to schedule a meet.
'A Cut Above' Founder's Daughter Apologises While Tanya Reveals Her Side Of The Story
'A Cut Above' Founder Winnie Loo Apologises For Daughter's Foul Language And Reaches Out To Tanya
"5 Hours Later, After Paying RM600, I Was Left With Unbelievably Dry, Coarse, Frizzy, Tangled & Permanently Destroyed Hair."
- "I asked for a refund & for whatever necessary treatments to be done at no charge for however long it takes to fix my murdered hair. My stylist & the salon manager phones the owners of A Cut Above Salon, Winnie Loo & her husband, Richard Teo to communicate the situation to them. Their response? No."
A Cut Above Group Of Salons, "Despite Expert Advised, She Chose To Ignore The Fact And Our Advice That Her Ends Were Dry And Made The Decision For Rebonding."
- "Our response and position is clear, we counselled against her option of treatment. On her insistence, we took every care in the rebonding and we did not see any problems of the outcome other than the dryness which we had earlier cautioned."
- "We wish to reiterate that we had not at any instance refuse a request for a refund as we took reasonable restorative efforts (in this case trimming off the ends, application of spa cream, continued home treatment and even offered her a refund)."
Tanya Responded With A Screen Grab Of A Comment Made By 'A Cut Above' Founder, Winnie Loo, "Does Her Statement...Sound Like Someone Who Cares About Their Customers?"
- Boycott A Cut Above, "Your official & diplomatic statement, for which i'm sure YOU WERE HIGHLY PAID TO CRAFT, makes A Cut Above Group Of Salons sound like they are in this case right & that they genuinely care about their customers. Why then, is the founder & owner, Winnie Loo herself saying that my unhappiness is just to get attention?"
'A Cut Above' Was Established In 1979 By Husband And Wife Winnie Loo and Richard Teo; It Now Has 3 Brands Under It's Wing - Restyle, X-Cut And The A Cut Above Academy
- Restyle, formerly known as the A Cut Above Studio is a salon that offers package services, i.e. one package for one price. X-Cut is the RM18 hair cut in 15 minutes targeted for customers who need express haircut and style. A Cut Above Academy is an academy that nurtures the best and most professional hairdressing skills by experts and educators.