DBKL advisory board member Wilson Lau Hoi Keong, Ahmad Phesal, advisory board members Ahmad Faisal Abdul Karim and Ng How Doo at the launch of the KLCares app.
TWO online systems and a mobile application are at the heart of efforts by Kuala Lumpur City Hall (DBKL) to lower costs, energy consumption, paper usage and ultimately cut down on the inconvenience of queueing up at counters.
The mobile app KLCares was created to facilitate the management of public complaints, while the myPayDBKL website is an alternative channel to simplify payment of traffic compounds.
The e-Perolehan website that will be up and running by Sept 1 is meant to simplify procurement-related matters.
The site will feature projects for development, supply, and maintenance, and become an access point for tender documents without people having to go to DBKL offices.
Former Kuala Lumpur mayor Datuk Seri Ahmad Phesal Talib launched the KLCares app earlier this month.
DBKL Information Management Department acting director Tan Peng Heng said KLCares allows users to lodge their complaints on the go.
“For example, while travelling they can simply take a snapshot of the issue, such as potholes, on their mobile phones, and submit it using the app.
“The complaints will go directly to our call centre and are vetted or verified based on category, which will then be assigned to the respective departments.
“If their GPS is on, it will also show us the exact location of their complaint so we can address it and after it is solved, we will send a photo of the repair works.
“But right now it can only be used by Android operating system versions 4.4 and above, so we are now working on making the app available for less updated versions,” he said.
Tan said while DBKL has received some positive feedback for KLCares and myPayDBKL, it would take time for the people to familiarise themselves with the system as they were launched just before Hari Raya.
The app can be downloaded for free on Google’s Playstore.
On the e-Perolehan system, Tan said DBKL contractors had already started to register for it. The cost of registration is between RM100 and RM150 depending on the grade of the contractor.
“It saves contractors the hassle of coming to DBKL to submit their tenders. They only need to log in online.”
