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KLIA TERMINAL 2 CROWDED DUE TO
GLOBAL TECH OUTAGE
19/07/2024 07:31 PM
SEPANG, July 19 (Bernama) -- Travellers at the Kuala Lumpur
International Airport (KLIA) Terminal 2 have had to endure long
queues today, thanks to a global tech outage that has affected
airports around the world.
Checks by Bernama found that passengers had to check in
through counters after self-check in kiosks were inoperable.
It is understood that the congestion in KLIA Terminal 2 started at
around 1.30 pm and airport staff have been busy assisting
passengers to check in at counters to obtain their boarding passes.
The KLIA Terminal 2 has also announced that every international
passenger was required to undergo security and Immigration
checks as usual even with the tech outage.
Passenger Ikhwan Ibrahim, 45, who is headed to Kota Bharu,
Kelantan, shared that the outage caused him to have to queue for
over an hour.
“The line to get a boarding pass is really long as the system is
down,” he said, while fellow traveller Ainor Azman, 25, expressed
disappointment in not being able to check in for the flight to Kuala
Terengganu this afternoon.
“Many queued up to check in due to the system being down. The
airline informed us to check in first,” Ainor, who had been at the
airport since 3 pm, said.
Meanwhile, lost-cost carrier AirAsia said there were no flight
cancellations even though there was a disruption with its internal
system.
Checks at KLIA Terminal 1 revealed that the KLIA Transit and Express
service was operating as usual and passengers were being asked
to obtain their tickets at the counter.
KLIA Ekspres posted a statement on social media stating customers
were unable to purchase tickets via its app, website or digital
wallets currently due to the tech outage and advised them to buy
the tickets at the counter.
Malaysia Airports Holdings Bhd (MAHB) services have not been
affected by the global outage that has caused disruptions in travel
in Europe, the United States and Australian airports.
Earlier today, media reported that key institutions such as airlines,
banks, media outlets and hospitals in several countries
CrowdStrike Holdings Inc is an American cybersecurity technology company based in Austin, Texas. It provides penetration workload and endpoint security, threat intelligence and cyberattack services. -- BERNAMA
What is happening right now in KLIA? The chaos is real, as Malay Mail journalist Muhammad Yusry reported:
Passengers at the Kuala Lumpur International Airport’s (KLIA) Terminal 2 are forced to do a manual counter check-in.
Bee-lines that are longer on normal days were formed in front of most counters here. According to the airport staff, the situation started about 2pm today.
Some users have also posted their experience on social media:
