South Korea's Incheon International Airport swapped places with Singapore's Changi Airport dropping to second place, Amsterdam Schipol Airport took 3rd place although it was name Europe's Best Airport.
THE WORLD TOP 20 AIRPORTS
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As Malaysia goes up the rankings as one of the most visited destination in the World, the Government needs to look at the reasons for this decline at the main point of entry to Malaysia. With the amount of money spent by Malaysia Airports Berhad on KLIA we should be in the Worlds Top 10 list. In Asia, KLIA was placed a dismal 7th.
Skytrax award is among the most respected and trusted Airport Awards.
"We Guarantee the
World Airport Awards are totally free of any commercial
influence or bias,
and no airport in the study can exert any influence on the
results. Airports do not
pay to be included in this global study, and the awards
are respected and
recognised as the most prestigious accolades for the world
airport
industry." said Edward Plaisted, SKYTRAX
The results are based on 12 million
passenger surveys completed in a 10-month
survey period, covering over 388
airports. The survey evaluates the total
passenger experience across 39 airport
service and product features, from
arrival at an airport, through
transit and departure processes to the boarding
gate. Since 1999, this annual
airport customer survey has been respected
for clarity and independence, with no
airport influence or bias. The World
Airport Awards are the global
benchmark of airport excellence, known as the
Passenger's Choice Awards.
KLIA would have gone unnoticed at the
award if not for our Immigration
Department as it won the Best Airport
Immigration Service in the World.
Travellers usually dread having to
deal with rude immigration officers,
Malaysian Immigration winning the best
immigration service is certainly a
feather in the cap and a feat to be
proud of. Other than the Immigration
Services win, KLIA didn't even come
out in the top 5 of any category of the
world awards.
KLIA's
Airport staff was placed 7th in the world and 4th in Asia under
Best Airport
Staff Category
The full
award list can be view at:
http:/www.worldairportawards.com/Awards_2013/Airport2013.htm
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